PTS Technical Support Engineer

Job Description

Job Title: Engineer_Technical Support

Business Area: Power Technique (PT)

Division: Power Technique Service (PTS)

Reporting to: General Manager_PTBA

Location: Gwanggyo

R&R

[Purpose of thie Job]

• Provide technical supports and service supports from locally, to KRC and JPP customers, distributors and inter organization.
• Customer satisfaction and sustainable profitable growth

[Duties&Responsibility]

1. Technical Supporting

• Support and manage distributors to solve the technical issue on time for direct and indirect sales equipment
• Implement failure investigation, communication with PTS Division to find fast solution for technical issues and close the issues
• Prepare Technical Report including warranty cases and Regular Technical Meeting with distributors in a weekly, monthly, biyearly basis.
• Regularly prepare and submit technical report on time for internal communication

2. Warranty Handling & Product Quality Improvement

• Report and follow up quality issue via WOL, MYQUEST and other Systems on time, follow up with local teams, divisions teams for fast solution and final conclusions
• Review distributor’s warranty cases on time via Warranty Online System (WOL)
• Follow up warranty cases with engine suppliers and other OEMs
• Service Bulletins local implement via both indirect service resources
  - Translate Service Bulletins details into korean
  - Monitor progress and upload master file

3. Field and Workshop Service

• Monitor distributors’s pre delivery inspection (PDI), Commissioning, trouble shooting, warranty service, non-warranty service, review the service reports on time for indirect sales equipment, when necessary, joint service with dealers or authorized third parts service
• Monitor Fleet Link system and Power Connect to ensure timely service when maintenance is required
• Other field and workshop service activities requested by management

4. Training

• Prepare and update Training Material and Training plan for customers(direct/indirect)
• Implement distributors service training based on Training Plan and evaluate distributors competency
• Specific distributors and customers trainings according to market status
• Internal training to other technical support, sales, administrators, etc.

5. Others

• Implement the relevant tasks assigned by management, Customers complains handling, distributors management, Marketing Campaign Projects, etc.
• Prepare and submit weekly & monthly basis report to PTS Team leader on time.
  - weekly & monthly report: weekly & monthly basis

Qualifications

[Experience/Education]

• Over than 5 years’ experience in Service
• At least College Graduate (2~4 Years) with mechanic major

[Knowledge/Skill]

• Technical English Skill for spoken and written
• Good for Microsoft software (Excel / Word / PowerPoint)

* Submission of recommendation letter along with CV preferred
* Please submit only the minimum personal information required for the recruitment process.