Onsite Service Team Leader (166048)

Your role

1. Plan and undertake all maintenance activities on Edwards equipment at Micron F16 customers in a safe, timely and effective manner, to meet the principle objectives of customers needs.
2. Direct and integrate the equipment support activities of Edwards with those of other supporting groups, in order to provide operational continuity.
3. Control inventory held at key customers in order to fully support the timely execution of all Edwards contracted activities in a manner which is cost effective for, and auditable by, both Edwards and customer.
4. Liaise with Edwards Service Centre at Micron F16 to ensure that operational, technical and reporting requirements are achieved.
5. Provide a first point of contact for product enquiries and technical advice for customers and Edwards team members within your group.
6. Maintain local operating procedures to provide a training aid and reference source for Edwards on site staff and customer personnel, and to fulfil the requirements of any third party quality system accreditation which may be   required.
7. Direct site effort to ensure cost of ownership targets contracted are achieved and contribute actively to continuous improvement and cost reduction targets during the life time of the contract.
8. Ensure data collection information is maintained.

To succeed, you will need

1. An Electro-mechanical / Electronic engineering background with formal qualifications or equivalent.
2. Significant knowledge of the semi-conductor industry and it’s protocols.
3. A minimum of four years’ experience in an engineering, service or maintenance role, involving direct contact with customers.
4. Well-developed competency in customer service orientation.
5. Significant past experience which demonstrates good communication skills at all levels and an ability to lead and motivate a small team. In addition, must be capable of working remotely and operate on own initiative.
6. Sufficient PC skills to manage information and to prepare reports and presentations.
7. Knowledge of Edwards – (products to be added by local Field Service Manager)
8. Sufficient knowledge of the Edwards organisation to enable questions that cannot be answered locally to be directed to the appropriate group or individual.
9. Competent in spoken and written English.

In return, we offer

• Comply with local Labor Standards Act or better
• Training & promotion program
• Equal employment opportunities
• Diverse and inclusive work environment
• Family-like and harmonious atmosphere
• Ample opportunities for professional development
• New challenges and opportunities to learn every day
• Attractive packages and outstanding benefits
• A rewarding, performance-driven and teamwork company culture

Job location

You will be part of our customer center in Taichung. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, Taiwan (TW).

Contact information

Talent Acquisition Team: Veronica Peng