Junior IT Specialist

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Job description included but not limited

• To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
• Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
• Act on incidents which are approaching or have reached the point of breaching our service level agreements
• Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
• Mobile devices support including mobile device management
• Provide hands-on support to our specialist team with server, network, and telephony infrastructure
• Maintain Asset Management database in ServiceNow
• Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
• Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
• To be fully compliant with IT Security guidelines, procedures & policies referring to Atlas Copco Way
• Support locations Taiwan and Hongkon

Experience Requirements

• At least 2 years’ working experience in IT Support Customer focused and business oriented
• Good at the Power Apps development skills and knowledge
• You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
• You are analytical and enjoy solving problems in a complex environment
• Willing to research, learn and find solutions and can quickly understand new technology and processes
• Troubleshooting PC’s, laptops (Dell and HP experience)
• Mobile devices management and support
• Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive & SharePoint
• Well know the Network knowledge, such as VLAN, SD-WAN, Wireless

Knowledge / Educational requirements

• University degree or equivalent competence gained through experience
• Fluency in English (oral and written). Other languages are a plus
• ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.