Sales Support

Your role

As a Sales Support Professional, your role is to enhance our sales operations and ensuring exceptional customer experiences. Your contributions will empower our sales representatives to achieve their targets and drive business growth. You will report to Service Sales Manager.

• You will provide administrative and logistical support to the sales team, ensuring our customer databases are up-to-date and managing order processing seamlessly. 
• You will act as the first point of contact for clients, handling inquiries and providing order updates to build lasting customer relationships. 
• You will collaborate with marketing, supply chain, and logistics departments to ensure timely product delivery and inventory availability, making sure everything runs smoothly. 
• You will address challenges efficiently through effective communication and problem-solving skills, ensuring a smooth and hassle-free sales process.
• You will manage the entire order process, ensuring accuracy and resolving any issues that arise to facilitate smooth transactions.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. 

• Customer Relationship Management: You effectively manage and improve customer relationships, ensuring long-term satisfaction and loyalty. 
• Customer Support: You provide exceptional support to customers, addressing their concerns and resolving issues promptly and efficiently.
• After Sales Support: You deliver excellent post-purchase support, maintaining customer satisfaction and encouraging repeat business.
• Detail-Oriented: You exhibit a keen eye for detail, ensuring accuracy in all tasks, from documentation to communication.
• Troubleshooting: You are adept at identifying and solving technical and procedural issues, minimizing downtime and enhancing customer experience.

In return, we offer

•  Culture of trust and accountability
•  Lifelong learning and career growth
•  Innovation powered by people
•  Comprehensive compensation and benefits
•  Health and well-being

Job location

This role requires you to work on-site at our office in Taoyuancity, Taiwan. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition HR department