Service Coordinator 售後服務派工協調人員

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Job description

Day to day you will make a difference by…

1. Administering the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.
2. Ensuring the orders are correctly created, allocated and released to the engineer before the visit date.
3. Ensuring all parts are available, prior to the visit date.
4. Liaising with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
5. Monitoring and recording the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
6. Ensuring all service orders are closed and/or invoiced immediately upon completion by service engineer.
7. Maintaining all orders on Planning Board, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
8. Work with your direct management (Service Manager/Regional Supervisor/Operations Manager...) to coordinate the activities of the Service Department.
9. Collating information from the Field Service Engineers to accurately record and maintain customer records and information.
10. Undertake ad-hoc project work as and when required.

To succeed, you will need: 

1. Appreciation of the need for monitoring and control of plans.
2. Maintain clear focus on customer satisfaction; take action when needed to meet the expectations of the customer.

Knowledge areas/Skills 

1. Production planning 
2. Project management 
3. SAP experience preferred 
4. This job requires communicating directly with customers to coordinate and plan various types of field service jobs.
5. Strong organization skills 
6. Fluent Microsoft 365 suite applications

Company presentation

阿特拉斯科普柯(Atlas Copco)集團是一家擁有150年歷史的全球性工業集團公司，成立於1873年，總部位於瑞典斯德哥爾摩，以創新的壓縮機、真空解決方案和空氣處理系統、動力工具和裝配系統為客戶服務，開發的產品專注於生產效率的提升、節能、安全性和舒適性，提供客戶可持續發展的解決方案及提高生產力。我們充滿活力，富有創新精神。我們的客戶遍佈180多個國家/地區的各行各業中。我們在70個國家/地區擁有53000名員工。2023年，集團營業收入約1730億瑞典克朗（150億歐元），營業獲利率為21.5%。

阿特拉斯科普柯股份有限公司(Atlas Copco Taiwan Ltd.)為瑞典商Atlas Copco Group在台成立的子公司，在台灣已深耕近60年。1959年由代理商新寧(股)公司引進台灣，1980年Atlas Copco原廠買下新寧，成立100%持股的台灣子公司，2014年更名為阿特拉斯科普柯股份有限公司。於2014年取得ISO9001:2008, ISO14001:2004及ISO45001認證。主要銷售服務內容為空壓技術和動力技術業務領域。台灣總公司位在桃園市楊梅區，分區辦公室座落在台中市西屯區和高雄市仁武區二處。為配合公司業績持續發展，提升產業競爭力，提供員工更完善且舒適的工作環境，於2019年7月，總公司搬遷至桃園市楊梅區，一起展望未來。

阿特拉斯科普柯贏得了為全球客戶提供最新產品的良好信譽，面對成熟的市場環境，依然繼續努力成為在質量、信譽、效益、服務、節能、環保、低碳、符合人體工程學設計及可持續性生產力解決方案的世界領先供應商。

了解更多內容：https://www.atlascopco.com/zh-tw

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