Onsite Service Engineer

Your role

Edwards is proud to lead the vacuum and abatement industry. Committed to safe and sustainable innovation, our Field and Onsite Service teams work alongside our customers, to install, commission, maintain and troubleshoot our Products, enabling technology for everyone across the planet. The most important characteristic of our Onsite Service Engineer is that you use and continuously develop your knowledge and technical skills to enable customer satisfaction & great teamwork. Onsite Service Engineer (OSE) enjoy taking on challenges and finding solutions. You are cool under pressure and if you don’t know the answer, you’ll use our processes, systems, and network to find it. You take ownership for creating a high-quality work. You will be expected to deliver frontline support in key operational activities including installation, commissioning, maintenance and troubleshooting of Edwards products, with key areas of focus being on safety and quality while a maintaining a high level of customer satisfaction. You will be expected to work in a fast-paced and demanding environment, resilient mindset is essential for this role which offers an opportunity to learn and develop your engineering skills by working on exciting and highly technical equipment.

To succeed, you will need

Education level

• High School Diploma.
• Prefer an AS degree (full military equivalent may substitute for AS degree).

Relevant Previous experience

• 1-3 years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum. Ideally, with customer facing experience.       

Knowledge areas/Skills

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes.
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required.
• Proactively seeks customer feedback and asks questions to understand customer ‘s business.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.

• Collaborates and supports with team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
• Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work e.g., technical drawings.

In return, we offer

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Job location

You will be at our valued customer site at Texas Instruments.

We Are An Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research. 

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.   

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco