Service Manager

Your role

As the Service Manager, you will play a pivotal role in ensuring the seamless operation and maintenance of our clients' air compressor systems, with a strong focus on customer satisfaction. This leadership position requires a strategic thinker with a robust technical background and exceptional managerial skills. The successful candidate will oversee a dedicated team of service technicians, manage service contracts, foster strong client relationships, and drive continuous improvement in service delivery.

You will:

• Lead and inspire a team of service technicians, ensuring a high level of performance, productivity, and job satisfaction.
• Oversee the execution of service operations, including preventive maintenance, repairs, and installations of air compressor/gas generation systems.
• Build and maintain strong relationships with clients through regular communication and proactive engagement. Address client needs, provide technical support, and ensure overall customer satisfaction.
• Act as a primary point of contact for clients, ensuring effective communication and timely resolution of issues. Collaborate with clients to understand their requirements and provide tailored solutions.
• Stay abreast of industry trends, technologies, and best practices to provide technical guidance and support to the service team and clients.
• Identify opportunities for process improvement, cost optimisation, and efficiency gains in service delivery, with a focus on enhancing customer satisfaction.

To succeed, you will need

• Bachelor's degree in Mechanical Engineering or a related field, or equivalent experience gained through time in industry.
• Strong technical knowledge of air compressor systems and associated equipment.
• Excellent communication, interpersonal, and problem-solving skills.
• Able to identify alternatives to current thinking; ability to develop and implement innovative solutions to problems.

• Proven experience in a leadership role within the air compressor service industry.

In return, we offer

• A supportive working environment, with a collaborative team.
• Training from day one, with at least 40 hours of training offered a year.
• An excellent benefits package — including a desirable pension scheme.
• A satisfying career — we are passionate about the development & progression of our employees and have high targets and objectives regarding equal opportunities and the promotion of females within our business.
• With us, you have the authority to act and many opportunities to create lasting results.

Job location

Successful applicant must have the right to live and work in the UK.

Contact information

 Talent Acquisition Team: Charmaine Vassie