驻厂服务工程师
Mission
Your mission is to maximize the customer satisfaction on service quality and capability with providing professional onsite service and consultancy while promote service products to generate service NIS.
您的使命是通过提供专业的现场服务和咨询,最大限度地提高客户对服务质量和能力的满意度,同时推广服务产品,创造服务销售收入。
Major Responsibilities
Duties and responsibilities include, but are not limited to:
- Work independently on Atlas Copco tool installation, calibration, repair, maintenance, troubleshooting; software installation & debug & basic troubleshooting
- Make line patrol schedule and provide relevant report
- Provide tool products operation training to customer
- Follow up customer open issues until it closed
- Response for company products quality information collection, warranty claim & report
- Follow up and feedback customer complaints
- Keep good communication with customer, sales and within team
- Raise red flags when there is business and technical risk
- KPI data collection, analysis and demonstration
- On time and correctly report working activities and time into operation system
- Provide technical problem solving and root cause analysis report
- Technical support for sales and on-site service engineers
- Coaching other on-site service engineers and arrange on-site service work
- Fix assets, safety PPE and fire protection equipment management
- Follow strictly on Safety, Healthy, Environment, Quality policy from both Company and Customer
- Strictly follow the safety procedures and work instructions, be directly responsible for personal safety in workplace. Correctly wear Personal Protective Equipment. Actively participate safety training, self-learning and other activities. Report safety risks to prevent accident.
- Assist team leader’s work about service contract
- Other requirements from manager
任务职责包括但不限于:
- 独立完成公司工具的安装、校准、维修、维护、故障排除; 软件安装、调试和基本故障排除
- 制定生产巡线活动计划并提供报告
- 为客户提供工具产品操作培训
- 跟进客户未决问题直至解决
- 负责公司产品质量信息收集,质保需求和报告
- 客户质量问题索赔及跟进跟进
- 与客户、销售和团队内部保持良好的沟通
- 当存在商业和技术风险时,发出警告信号
- KPI数据收集、分析和演示
- 按时并正确地向操作系统报告工作内容和时间
- 提供技术问题解决和根本原因分析报告
- 为销售和现场服务工程师提供技术支持
- 指导其他驻厂服务工程师,安排现场服务工作
- 固定资产、安全防护用品及消防设备管理
- 严格遵守公司和客户的安全、健康、环境、质量政策
- 严格遵守安全规程和作业指导书,对工作场所的人身安全直接负责。正确穿戴个人防护用品。积极参加安全培训、自学等活动。报告安全隐患,防止事故发生
- 协助主管做好服务合同工作
- 完成经理的其他要求
Education & Experience
- Graduate from college in mechanical or electrical engineering or above
- Computer science or information system or software related majors is a plus
- At least 2 years’ experience in aftermarket service of industry product
- With software service experience is a plus
Knowledge & Skills
- Mechanical, electronic and electrical knowledge
- PLC, Fieldbus and Ethernet knowledge
- Basic software knowledge is considered as the advantages
- Strong skill of diagnosing, repairing and troubleshooting
- Good PC and MS office skills
- Good communication and interpersonal skills
- Good presentation skills
- Good English both in read and written
Personality & Behavior Traits
- Customer oriented
- Result oriented
- Self-motivation and independence
- Teamwork spirit
- Quick learner
- Urgency awareness
教育和经验要求:
- 机械或电气工程专业大专以上学历
- 计算机科学或信息系统或软件相关专业优先考虑
- 2年以上工业产品售后服务经验
- 具有软件服务经验的优先
知识技能:
- 机械、电子、电气知识
- 有PLC、现场总线和以太网知识
- 基本软件知识的优先考虑
- 较强的诊断、维修和故障处理能力
- 熟练使用计算机和办公软件
- 良好的沟通能力和处理人际关系技巧
- 良好的表达能力
- 良好的英语读写能力
性格和行为特质:
- 以客户为中心
- 结果导向
- 自我激励和独立
- 团队合作精神
- 快速学习者
- 紧急意识
City
Tianjin
Recruiter
young.zhang@desouttertools.com
Hiring Manager
Chile Wen
We add value wherever we do business
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.
Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
Learn more at www.atlascopcogroup.com