Customer Care Support(Part-time)-Marine

Your role

Key Responsibilities:

1. Order Processing:

• Support daily order management activities in SAP and related systems;
• Maintain order information and update order status accurately;
• Assist in processing order changes, shipment splits and delivery adjustments;
• Follow up routine order-related activities and ensure timely execution.

2. Export Documentation Support:

• Prepare and maintain export-related documentation.
• Support document collection and verification for shipments.
• Coordinate with logistics providers and internal stakeholders regarding shipment documents.
• Ensure required documentation is completed and filed properly.

3. Shipment Coordination:
• Assist in coordinating shipment schedules and delivery arrangements.
• Track shipment status and provide updates to the team.
• Follow up open issues with logistics providers and suppliers.
• Support delivery milestone tracking and reporting.

4. Business Support & Process Improvement

• Provide operational support to the Marine business.
• Participate in workflow standardization initiatives.
• Support automation and digitalization projects when required.
• Assist with testing and data validation activities for systems such as GEMS and TRAC.
• Other order related tasks assigned by Customer Care function.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Education

• College diploma or Bachelor’s degree in Logistics, Supply Chain, International Trade, Business Administration or related disciplines.
• University students in their final year are also welcome.

Experience

• 0-2 years working experience in customer service, logistics, supply chain or related fields.
• Internship experience in international trade, logistics or manufacturing companies is preferred.
• Experience with export operations is an advantage.

Knowledge & Skills

• Good organizational and coordination skills.
• Strong attention to detail and accuracy.
• Basic understanding of logistics and order fulfillment processes.
• Proficient in Microsoft Office applications, especially Excel.
• Good communication skills in English reading and writing.
• Ability to learn quickly and handle multiple tasks.

Personal Attributes

• Customer-oriented mindset; Team player; Responsible and reliable; Positive attitude; Willingness to learn; Strong execution capability

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Option 1: On-Site
This role requires you to work on-site at our office in Tianjin, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Option 2: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in Tianjin, China (CN).

Option 3: Remote
This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location.

Contact information

 Talent Acquisition Team: Niki Xu