E-commerce Operations Specialist

Your role

You will

• Platform Operations Management – Monitor and maintain daily operations of Leybold flagship stores on JD.com and 1688, ensuring platform stability, timely order processing, and adherence to marketplace policies and standards
• Product Launch & Catalog Management – Coordinate product onboarding, including technical content preparation, SKU setup, pricing configuration, and promotional scheduling; ensure all product information, specifications, and documentation are accurate and up-to-date
• Customer Communication & Service – Serve as the primary contact for online customer inquiries, technical consultations, and after-sales support; manage response timelines and escalation processes to ensure high customer satisfaction
• Cross-functional Coordination – Collaborate with sales, marketing, and product teams to align e-commerce activities with business objectives; liaise with JD and 1688 platform managers to resolve operational issues and explore growth opportunities
• Performance Monitoring & Reporting – Track key metrics including traffic, conversion rates, and customer feedback; generate regular reports to inform strategic decisions and continuous improvement initiatives
• Other task as assigned by manager

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Education level: Bachelor's degree, Majors in e-commerce, marketing, mechanical engineering and related fields are preferred
• Relevant Previous experience (Minimum 1 years of hands-on experience in e-commerce platform operations, preferably managing B2B industrial products on JD.com or 1688)
• Knowledge areas/Skills

- Solid understanding marketing knowledge, backend operations, and marketing tools;

- Good customer communication skills with ability to handle technical inquiries and coordinate solutions

- Basic data analysis capability to interpret platform metrics and generate performance reports

• Other requirements

- Detail-oriented with strong organizational and multitasking abilities

- Proactive problem-solver capable of working independently and escalating issues appropriately

- Customer-focused mindset with commitment to delivering quality service

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Tianjin, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Cecile Chen