Field Service Engineer - North China

Your role

Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Short Description

•    Ensure to provide best in class field service at the customer site and represent VTS brands. This can include all service activities from planned maintenance to troubleshooting and commissioning.  
•    To take care preventive maintenance is done according to provided guidelines and Standard Operation Procedures with the proper, supplied tools.
•    Proactively building up customer relationships and spotting of business opportunities whilst being on site. 
•    Proactively generate leads for the Sales team. 
•    Provide technical support in the form of troubleshooting either by phone or on site.
•    Opportunity to become certified as internal part-time trainer to provide trainings internally and help colleagues within the organization to grow their technical knowledge and ability. 
•    Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network. 
•    Communicate service and other relevant activities to Customer and VTS Operations Manager. This would be through daily service reports or relevant forms, e-mail and telephone communications. 
•    Prepare information as requested whether routine or for special occasions and ensure that the customer receives proper service reports. 
•    Collaborate with the internal team to find optimal solutions in case of breakdowns, expanding of customers activities or other customer specific situations. In general, give the best advice possible for the customer. Make sure promises are kept.
•    Ensure a neat working environment, clean tools and proper administration.
•    Ensure you work according to the company’s safety guidelines, follow any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment.

Your day-to-day

• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

Your skills and experience

-    Degree Level – college or above
-    Minimum of 3-5 years related working experiences 

-    Knowledge Areas:
    Technical expertise, combining mechanical and electrical components
    Technical and application knowledge: ability to constantly learn and develop
    Aspiration to keep up to date with latest technology developments, such as IoT, connectivity etc.
    Experience in a service position in an industrial and highly technical environment

-    Critical Skills:

    Be fully committed to customers and build up strong customer relationships.
    Be confident  to be an important face to the customer and be strongly service minded.
    Be stress resistent and work independently, partly under stressful circumstances
    Show courage and integrity.
    Demonstrate efficiency and accuracy
    Problem solving ability and ability to improvise 
    Service oriented and proactive communication skills
    Learn to develop and update skills
    Sharing expertise and experiences with others to ensure lessons learned
    Effective and clear communication
    Be open and approachable
    Work with the Atlas Copco „The Way“

Your location

1. You will be part of our customer center in Tianjin, China (CN). You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on-site.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Cecile Chen, cecile.chen@leybold.com