Product quality engineer

Product quality engineer

• Be the voice of all customers and all brands served by the Product Company
• Investigate customer complaints and coordinate an effective response for every case, and track to resolution including production incident and L4 investigation.
• Implement our standard business tools and procedures including; TechConnect, Service Information Bulletins, PARS Failure Reporting and NEXUS quality/product incident safety reoporting.
• Act in a supporting for product warranty cases to help contain and resolve as part of the 8D process. Ensure corrective steps are well documented and that any actions required by service are assessed and actioned appropriately.
• Organise and lead the local TCM (Technical Committee Meeting)
• Contribute to the PQM (Product Quality Meeting) from a product and service perspective.
• Track all TCM topics and help topic to be closed in a sustainable and efficient way.
• Participate in Lead Safe activities, weekly SBO and monthly KAIZEN submission to contribute SHEQ improvement.

To succeed, you will need

Education and experiences:

• A strong technical background is required.
• At least 3 years experience in a technical, quality focused environment.
• Problem solving, corrective action, and quality improvement tools (FMEA, 8D, QFD)
• Working knowledge of vacuum pumps design, manufacture and maintenance is highly beneficial. The candidate will need to spend time on the Manufacturing and Service assembly line to gain knowledge about the products.
• Bachelor degree or equivalent experience in Mechanical or Electrical Engineering.
• Good task management experience and skill             
• Good communication skills and enough maturity to accompany service people in visiting customers.                         
• Pro-active, customer oriented, by maintaining regular contacts with the customer centers and giving them accurate and unambiguous advice.   
• As a real problem solver, you can deal with unexpected situations and implement a solution and you actively search for what caused this situation.                           
• Good analysis skills, can evaluate data and information and structure and prioritize the tasks

Functional skills

• SAP experience useful.
• Good / advanced level of O365, Visio, being able to quickly adjust to new systems and processes.
• PowerBI
• 3D CAD experience is beneficial.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role requires you to work on-site at our office in Tianjin, China. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Fay Pei