Team Leader - Service Operations

Team Leader - Service Operations

• The incumbent should be able to marshal service resources effectively to cover and maintain good customer relationship on long term basis.
• The incumbent should bear positive attitude and capacity to think “Out of the Box” to make an efficient, agile, and service driven organisation.
• The position requires regular domestic travel & frequent interaction with multiple stake holders - customers, distributors, Internal team.
• Implement Mission of the PTS Division at regional level. Ensure total customer satisfaction.
• Retain existing customer loyalties.
• The incumbent should also have a control on service cost with optimum utilization of the service resources in their region and  ensure booking of SJA service hours on time.
• Promote service as a business line & promote parts business.
• Organize service camps/road shows in coordination with distributor.
• Special focus on personnel development and create a positive work environment.
• Develop a concept of taking and giving feedback and ensuring good interpersonal relationship within the team to develop the spirit of “ONE united Team”.
• Keep PTS receivables under control.
• Improve Operational excellence by implement & utilizing business tools like PowerConnect, PGA Simulator, MOL, FleetLink, C4C etc.

To succeed, you will need

Qualifications: Degree or Diploma in Mechanical/Electrical Engineering 

Knowledge:

• 7-10 Years’ experience in handling service
• Service experience in construction/Mining industries.
• Good knowledge on Air compressors, Engines will be preferred.

Personality Requirements:

• Excellent communicator with an open-minded attitude
• Energetic, enthusiastic and has the experience of meeting stringent deadlines and demanding targets.
• Excellent eye for details and quality
• Structured with a strong organizational sense.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Option 1: On-Site
This role requires you to work on-site. The location is yet to be decided.