SAP Competence Center - Functional Analyst Finance and Controlling

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The Role

-    Follow-up the service delivery of the external partner and ensure the right level of quality and qualification
-    Ensure the delivery of support in related area is in line with agreed service levels and beyond, and this over the different related SAP platforms.
-    Manage support KPIs to achieve a high level of customer satisfaction and strive for continuous improvement of the team's efficiency and effectiveness
-    Maintain close contact to other Operations Teams, the different team in Product Operations (Template team) and the Roll-out teams, in order to have a good contextual understanding of the related programs and evolution of the solution.
-    Quality-assure the hand-over process to operations for the related stream
-    Become a trusted and respected escalation point for the business, showing excellent understanding of business requirements and having a reputation of "getting things done"
-    Prioritize problem management and bug fix change requests in the related area, aiming for a continuous reduction of support ticket volumes
-    Steering ability of MEC and YEC processes. Deliverance and coordination of work arounds in this areas under time pressure
-    3rd level support expertise to support external partner in tricky or ambitious tasks

Recruiter
sofie.appelmans@external.atlascopco.com

Hiring Manager
Stefan Stalmans

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.