SAP Competence Center - Functional Analyst Production, Projects and Engineering 1

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The Role

-    Responsible for managing the Finance and Controlling stream within the SAP Competence Center Operations Team, a small team of experts located in strategic locations globally.
-    Follow-up the service delivery of the external partner and ensure the right level of quality and qualification
-    Ensure the delivery of support in related area is in line with agreed service levels and beyond, and this over the different related SAP platforms.
-    Manage support KPIs to achieve a high level of customer satisfaction and strive for continuous improvement of the team's efficiency and effectiveness
-    Maintain close contact to other Operations Teams, the different team in Product Operations (Template team) and the Roll-out teams, in order to have a good contextual understanding of the related programs and evolution of the solution.
-    Quality-assure the hand-over process to operations for the related stream
-    Become a trusted and respected escalation point for the business, showing excellent understanding of business requirements and having a reputation of "getting things done"
-    Prioritize problem management and bug fix change requests in the related area, aiming for a continuous reduction of support ticket volumes
-    Steering ability of MEC and YEC processes. Deliverance and coordination of work arounds in this areas under time pressure
-    3rd level support expertise to support external partner in tricky or ambitious tasks

Recruiter
sofie.appelmans@external.atlascopco.com

Hiring Manager
Stefan Stalmans

Diverse by nature and inclusive by choice
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