Customer Service & Shipping Team Leader

About Us

Welcome to the world of supply chain excellence at Atlas Copco! Our Distribution Center in Torino (TDC) stands as a pivotal logistics hub catering to piston and screw compressors, dryers, accessories, and tools. Serving the Professional Air and Industrial Air divisions within the Compressor Technique business area, we are dedicated to delivering first-class, tailored supply chain solutions that exceed customer expectations and drive profitable, sustainable business growth.

Our dynamic environment at TDC offers a unique blend of local expertise and international exposure, making it an ideal place to advance your professional journey. You'll work alongside a diverse group of talented professionals committed to innovation, quality, and continuous improvement. Join us to experience a collaborative workplace where your contributions directly impact operational excellence and customer satisfaction.

At Atlas Copco, we champion diversity, inclusivity, and respect, creating a welcoming atmosphere that fosters personal and professional development. By being part of our TDC team, you’ll have access to extensive training opportunities and the chance to engage with cutting-edge logistics technologies, positioning you to shape the future of supply chain management in a global setting.

Your role

We are excited to invite a dedicated Customer Service and Shipping Team Leader to become an integral part of our committed team in Torino. In this leadership role, you will inspire, guide, and mentor a group of customer service professionals, fostering a culture of engagement and excellence in every customer interaction.

Your responsibilities include closely monitoring all open orders, ensuring timely delivery aligned with the promised schedules, and proactively resolving issues in collaboration with cross-functional teams. Handling escalated inquiries efficiently and turning challenges into opportunities for improvement will be a key part of your daily routine.

Additionally, you will actively seek and analyze customer feedback to drive initiatives that enhance satisfaction and optimize the overall service experience. You will collaborate with both internal departments and external customers to streamline processes that balance superior service delivery with cost-effectiveness. As the primary driver for customer service performance metrics such as throughput time and net promoter score, you will lead efforts to resolve claims swiftly and maintain strong customer relationships.

Reporting directly to the General Manager, you will also engage as a vital member of the distribution centre’s management team, contributing to strategic planning and continuous development of operations, fostering a supportive and high-performing work environment.

To succeed, you will need

• Customer-focused approach with outstanding communication and interpersonal skills essential for building strong relationships.
• Proven ability to apply systematic problem-solving techniques, managing multiple priorities effectively within a rapidly evolving and inclusive workplace.
• Highly adaptable, demonstrating autonomy and confidence in decision-making under pressure.
• Established experience as a coach and mentor, capable of motivating teams to exceed goals while embodying company values.
• Expertise in enhancing team performance, promoting a culture of interaction, innovation, and commitment.
• Deep knowledge of SAP systems and competence working in an international, multicultural context.
• Fluency in English, both written and oral, to facilitate effective communication at all organizational levels.
• Willingness to collaborate and contribute as a key leader reporting to senior management, supporting the overall mission of the Distribution Center.