Service Planner

We are looking for a CTS Planner to join our Atlas Copco team in Uddingston, Scotland. Taking responsibility for the complete customer service experience whist adopting cradle to grave concept which includes all service administration and planning the day to day work schedules, ensuring that all planned service requirements are met in a timely and efficient manner. 

• Administering the forward planning of all open orders to meet departmental service requirements in a timely manner.
• Ensuring accurate creation, allocation, and timely release of orders to engineers prior to their visit dates.
• Coordinating with customers via phone and email, arranging and confirming service visits, while ensuring they are informed about the work to be carried out.
• Monitoring the progress of customer orders, ensuring that all additional work is planned and executed on time.
• Closing and invoicing service orders immediately after completion by the engineers.
• Maintaining accurate records and overseeing the Planning Board to ensure quality control through SAP reporting facilities.
• Collaborating with the Planning Team Leader, Field Service Engineers, and other internal teams to expedite customer requests.
• Managing tasks in C4C promptly and providing reliable information to support field operations.
• Assisting with contract processing and undertaking ad-hoc project work as required.

• Demonstrated understanding and ability to leverage professional knowledge effectively.
• Strong motivation to expand, share, and promote work-related knowledge and expertise.
• Ability to foster a culture of quality across the organization and enhance overall performance.
• Awareness of how the role aligns with broader business objectives.
• Excellent communication skills to express ideas clearly and receive critical feedback.
• Proficient in establishing systematic approaches to achieve objectives efficiently, while monitoring plans effectively.
• Dedication to maintaining exceptional levels of customer satisfaction through proactive engagement.

• A friendly and supportive team ready to welcome you into our collaborative environment.
• A modern office setting that embraces the ‘Activity Based Working’ model, fostering creativity and productivity.
• Comprehensive training from day one, with at least 40 hours of professional development offered each year to enhance your skills.
• A competitive benefits package, including a desirable pension scheme that supports your financial well-being.
• A strong emphasis on work-life balance, with a structured 36-hour workweek to ensure personal commitments are respected.
• Opportunities for career growth and advancement, giving you a foot in the door to explore future roles within our organization.
• We are committed to investing in our people, ensuring your professional journey with us is both fulfilling and rewarding.