Service Planner 1

Your role

Atlas Copco’s solutions support industries across the world, from medical research and renewable energy to food production and infrastructure. Join us and help shape a more sustainable tomorrow.

We’re looking for a Service Planner to join our team in Uddingston. In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.

• Planning and scheduling service work to meet customer needs and deadlines
• Creating, allocating, and releasing service orders to engineers
• Ensuring parts and resources are available ahead of visits
• Communicating with customers to arrange and confirm service appointments
• Tracking progress of jobs and supporting completion, invoicing, and follow-up work
• Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
• Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed

To succeed, you will need

We welcome candidates from a variety of backgrounds. You might be a strong fit if you:

• Are organised and comfortable managing multiple priorities
• Communicate clearly with customers and colleagues
• Enjoy problem solving and improving processes
• Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
• Are motivated to learn and develop your knowledge

If you don’t meet every requirement but feel you could add value, we encourage you to apply.

In return, we offer

• Hybrid working and a supportive team environment
• Modern office with activity-based working
• Ongoing development, including at least 40 hours of training per year
• Competitive benefits and pension scheme
• 36-hour working week supporting work-life balance
• Opportunities to grow your career within a global organisation

Contact information

 Talent Acquisition Team: Anna Karlsson