Internal Sales Engineer

Your role

We’re looking for an Internal Sales Engineer to join our team and play a key role in connecting customers with the right technical solutions. In this position, you’ll collaborate closely with field sales engineers, product managers, customer support, and the wider commercial team. Your work will help ensure a smooth, positive experience for every customer interaction, from the first enquiry through to order fulfilment.

What You’ll Do:

• Qualify and manage incoming leads, creating opportunities or passing them to field sales when needed.
• Prepare technical and commercial offers and support customers through to order completion.
• Communicate with customers via phone, email, and digital tools, answering questions and providing updates.
• Support field sales engineers with documentation, quotes, and visit preparation.
• Coordinate deliveries, logistics, and credit collection for your own sales.
• Handle customer queries, returns, complaints, and warranty support.
• Use CRM tools effectively and collaborate with teams across Sales, Marketing, Service, and Logistics.
• Promote our products digitally and contribute to business development activities.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Strong communication skills and the ability to build positive relationships.
• Confidence using digital tools, CRM systems, and virtual communication platforms, or a willingness to learn.
• A problem-solving mindset with strong attention to detail.
• Ability to work collaboratively with others while managing your own tasks independently.
• Interest in technical products and learning about engineering solutions.
• Organisational skills that help you manage multiple tasks, follow up efficiently, and keep customers informed.

In return, we offer

• A supportive, inclusive work environment where your ideas are valued.
• Opportunities to grow your technical and commercial skills through training and on-the-job learning.
• A chance to work with innovative solutions and contribute to customer success.
• Collaboration with a friendly team committed to continuous improvement and excellent service.

Contact information

 Talent Acquisition Team: Harriet Strauss