Technical Support Specialist

Your role

As Technical Support Specialist / Expert, it will be your mission to solve complex technical issues and to represent the service division during the development projects of new products. You will ensure we understand our customer's needs and that we provide the equipment and services to support those needs.

Key responsibilities include:

• Offering 3rd line technical support in solving complex technical issues at customer site. As such, your main point of contact will be the local support specialist who takes care of the 2nd line support. You may be required to go on-site if problems cannot be solved locally. 
• Continuously improve the product quality by a proactive reporting follow up. This includes analyzing warranty reports, failure reports and the behavior of our connected equipment. You are the driving force in the technical committee meetings (TCM) and participate in the product quality meetings (PQM)
• Play an active role in the product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM and PCM)
• Develop and provide technical training, troubleshooting guidelines, video instructions, … in line with our divisional strategy.
• Collaboration with different departments (marketing, engineering, production, ...)

To succeed, you will need

Educational:

• Bachelor / Master in engineering or equivalent through experience.

Experience:

• Technical affinity is a must.
• Software skills: MS Office, SharePoint, …

 Knowledge:

• You are fluent in English, both spoken and written, for collaboration in multinational teams. An additional language is considered a plus.
• Experience in PSA Oxygen and Nitrogen generators, compressed air installations, air treatment products is considered as a plus, but the will to learn is the most important.

 Personal:

• You are customer oriented and have a strong drive to solve issues as quickly as possible.
• A pragmatic approach to new challenges and the ability to rapidly switch tasks depending on priorities.
• Working as part of a team to find the best solution to a challenge.
• Driving your own work and willing to take on new projects and bigger tasks when the opportunity arises.
• You are eager to learn.

In return, we offer

• A friendly, family-like atmosphere with plenty of opportunities to grow and develop.

• Oxymat has a culture known for respectful interaction, ethical behavior and integrity.

• You have the ability to realize your ideas and to make an impact.

• This function offers you new challenges and new things to learn every day. You have access to global job opportunities, as part of the Atlas Copco Group.

Additional information

• Although this vacancy is posted in the national job market, we foresee a local+ contract for international candidates for this position.

Job location

This role requires you to work on-site at our office in Vaďovce, Slovakia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Radovana Grajcarova