Your Mission

In this position, you will manage, coach and assist a motivated service team of Atlas Copco Rental in the Nordics. The role of the Regional Service supervisor is to use service -and product technical expertise & knowledge along with service and people management skills to efficiently manage and develop our rental service operations, working with clearly defined KPI’s. You report to the Regional Business Line Manager Nordics and can count on support from the Regional Operations Excellence Manager.

Job description and responsibilities

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You actively participate in the daily service work
• Optimize maintenance of our rental fleet and accessories 
• Organize the service business in your region 
• Daily planning and coordination of service jobs at the customer site in cooperation with departmental managers
• Plan and follow up maintenance and repairs in all workshops
• Provide technical support to technicians in your region and support customers remotely 
• Follow up on ISO procedures regarding service in your region (workplace inspections, toolbox, …)
• Participate in centralized European quality & service meetings. You hold responsibility for the implementation of technical updates etc.
• Organize regular service meetings 
• Manage and follow up outsourced service jobs
• Enhance cooperation between countries in your region, organize support when needed
• Maintain professional and technical knowledge by attending educational workshops; regular follow our internal e-learning programs, reviewing professional publications; establishing personal networks

Additional responsibilities include:

Knowledge and Skills

• We are looking for an experienced Service supervisor with proven service experience, preferably in an industrial B2B environment. A technical background is required.
• Good understanding on how to develop & optimize service operations
• Effective communication skills with the ability to listen, understand, educate and influence
• Keep up to date knowledge of products, systems and service tools, have business thinking in mind, and understand financial implications.
• Excellent written and verbal communication skills (English, local language a merit)
• Willingness to travel quite extensively within the region and from time to time to our HQ in Warsaw

Location

The position is based in our office in Vantaa, Finland or Gothenburg, Sweden

What's in it for you?

A position within a multinational company, working autonomously in a regional organization with an informal tone, where good cooperation and communication is valued highly.

You will get all opportunities to develop both personally and professionally through knowledge sharing with skilled colleagues as well as through the Group's continuing educational activities.