Service Technician

Your role

Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Your day-to-day

• Report to the National Service Manager.
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair industrial equipment.
• Diagnose issues to minimize downtime and ensure optimal equipment performance.
• Perform installations, ensure safety compliance, and accurately document activities.
• Act as the on-site contact for customers, providing service recommendations and addressing their needs promptly.
• Collaborate with colleagues in planning, spare parts coordination, and remote technical support.

Your skills and experience

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectivesand are excited to see what you bring to the role.

• 2–3 years of professional experience in repair and maintenance of industrial equipment.
• Technical education (Mechanical or Electrical studies) or significant technical experience in industrial machinery.
• Native speaker of Bulgarian, with good command of English.
• Hands-on mindset with an affinity for working with machines, eager to learn and grow.
• Proficiency in MS Office (Word, Excel, Outlook) and openness to learning new systems. 
• Valid driving license and willingness to travel regularly to customer sites.

Your location

You will be part of our Customer Center in Bulgaria. This role could be field-based in Varna, Shumen, Targoviste,Razgrad with regular travel to customers across the area.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you