Aftermarket Parts Planner

Your role

As an Aftermarket Parts Planner, your mission is to ensure the efficient coordination and execution of spare parts orders from release through delivery. By collaborating closely with manufacturing, logistics, sourcing, customer centers, and sales teams, you will help drive on-time delivery performance, support monthly Net Invoiced Sales (NIS) objectives, and provide exceptional service to both internal and external customers. Your ability to proactively manage order flow, communicate effectively across global teams, and identify process improvements will contribute directly to customer satisfaction and operational excellence. You will report to the Customer Solutions Sales Manager.

You will:

• Coordinate the movement of spare parts orders across manufacturing, sourcing, logistics, customer centers, and sales teams to support on-time delivery and customer satisfaction.
• Create and release purchase requisitions, manufacturing packages, and other documentation required to fulfill spare parts and engineered solutions orders.
• Monitor order status, identify and resolve delays, maintain backlog data, and communicate updates to customers and internal stakeholders
• Manage NIS reporting, forecasts, and operational performance metrics to support business objectives.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have at least 3 years of experience in a similar function, or equivalent work and education experience. 

• You are computer savvy with familiarity with Microsoft products, including excel.
• You have experience working with an ERP system or have the ability and willingness to quickly learn new systems.
• You have strong verbal and written communication skills to assess customer needs and communicate the needs to the support departments.
• You are highly organized and can prioritize tasks in a fast paced environment. 

In return, we offer

• Culture of Trust and Accountability: We empower our employees to take ownership of their work, make informed decisions using historical data and vendor input, and drive process improvements to enhance customer satisfaction and operational efficiency. 
• Professional Growth: Develop your expertise in order management, technical documentation, and cross functional collaboration. You'll gain hands-on experience with SAP systems, vendor communications, and sales support. 
• Innovation Powered by People: Your attention to detail and proactive mindset matter. From reviewing Bill of Materials and drawings to preparing accurate quotes and managing maintenance plans, your contributions will help shape a more responsive and agile business. 
• Comprehensive Rewards: Enjoy generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work-life balance. 
• Competitive Pay: Base salary ranges from $31.68 to $39.91, commensurate with experience and qualifications. Additionally, you will be eligible for up to a $3,000 annual bonus. 

Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our manufacturing facility in Voorheesville, United States (US).

Contact information

 Talent Acquisition Team: Farah Anwar