Regional Technical Support Leader

Regional Technical Support Leader

In this role, you will drive the development and performance of the Regional Technical Support organization across Eastern Europe. You will lead technical excellence, build strong competencies, and ensure consistent service quality across direct and indirect channels.

By combining leadership, technical expertise, and a strong focus on continuous improvement, you will contribute to business growth, customer satisfaction, and operational efficiency.

Your Main Responsibilities

• Lead and develop the regional technical support team, ensuring high engagement, clear expectations, and continuous competence development
• Act as the regional technical authority, supporting complex cases and ensuring consistent standards, tools, and processes
• Drive technical support execution, providing expert guidance to service teams, dealers, and customers
• Build and strengthen competence across the region through structured training, certification, and knowledge sharing
• Support and develop dealer networks, ensuring alignment in technical standards and service quality
• Monitor performance and drive continuous improvement, including KPI tracking, root cause analysis, and implementation of best practices
• Collaborate across functions (Service, Sales, Product Companies) to improve service delivery and business performance
• Ensure compliance with safety, quality, and environmental standards.

What We Expect from You

Experience and Education

• University degree in Engineering (Mechanical, Electrical, or similar)
• Several years of experience in technical support or service environment
• Experience in leading technical teams and developing competences
• Good understanding of Power Technique equipment or a similar industry

Skills and Competencies

• Strong leadership and coaching capabilities
• Analytical mindset with focus on problem-solving and improvement
• Excellent communication and stakeholder management skills
• Ability to work in a multicultural and matrix organization
• Professional English and one Eastern European language

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site with our partner and in Atlas Copco office.