Internal Sales Administrator
Your role
An exciting opportunity has arisen within the Internal Sales Team for an Internal Sales Administrator based on a 12 month FTC. Your mission as an Internal Sales Administrator is to maintain and enhance customer relationships to meet organisational and operational objectives, thus providing a world class customer service. You will report to the Sales Office Manager.
Responsibilities include:
- Deliver excellent customer service per sector, constantly striving to maximise customer experience
- Processing and administering customer orders received per customer
- Liaise with planning & operations to deliver customer orders in line with SLA’s
- Administer an accurate database of customers using CRM system
- Administer customer pricing agreements & validity periods per sector
- Process customer complaints per sector
- Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently
- Utilise the necessary resources and tools to deliver excellent customer service
- Provision of data to determine customer service outputs
- Assist with customer service projects and initiatives
- Reporting on customer order book
- Reviewing and updating agreed product lead times with internal stakeholders
- Attend order book review meetings
- Creating new part numbers and reviewing on a weekly basis to ensure timely progression
- Arranging plant certificates between the Customer and Technical in order to feed back into Production
To succeed, you will need
Professional Requirements
- 2 years Customer service experience
- Professional communication abilities, both written and spoken
- Knowledge of customer service principles and practices
- Proficiency in MS Office applications, in particular Excel
Personal Competencies
- Excellent communication skills
- Attention to detail/accuracy of work
- Ability to work quickly and accurately under pressure
- Self-motivated
- Ability to form good and productive relationships with customers & colleagues
- Excellent telephone manner
- Desire and ability to follow up on, and close open issues.
- Ability to work to deadlines, which can often be challenging.
In return, we offer
- Company Pension
- Death in Service
- Employee Assistance Programme including trained Mental Health First Aiders and on demand GP service
- Eye test vouchers and annual flu jab
- Onsite gym for £4 per month
- Cycle to Work Scheme
- Enhanced support for maternity and paternity leave
- Christmas Savings Club
- Opportunity for professional growth and development
- A vibrant culture committed to being fully inclusive
Job location
This role requires you to work on-site at our office in Washington, Tyne and Wear, UK. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: hr@walkerfiltration.com
Walker Filtration employs over 300 employees across the globe, serving over 100 countries from our Headquarters in the North East of England, along with competence centres in Australia, the United States and Japan.
As a company, we are committed to sustainable engineering, manufacturing and developing long term careers. We recruit talented, ambitious and driven individuals to be part of Walker Filtration’s growth plans. We firmly believe that people are our greatest asset, and our employees are given the opportunity to progress their own careers and help drive the business forward.