Sales Office Manager

We have an exciting opportunity within the Sales Department for a permanent Sales Office Manager position at Walker Filtration.

The purpose of this role is to ensure consistent customer interaction, service excellence, that robust sales processes are defined and followed leading to the support of profitable growth in sales revenues. With positive planning and effective deployment of sales resource the successful candidate will be expected to drive continuous improvement and growth.

This is a key role reporting directly into the Head of Commercial, with multiple key stakeholders throughout the business.  The role will be a key player in the business and a strong identifiable leader within the department.

RESPONSIBILITIES

Sales Strategy

• Collaborate with relevant stakeholders in establishing and recommending the most realistic sales goals for the Company
• Assist to develop specific plans and strategies to ensure revenue growth in all Company’s products

Sales Management & Administration    

• Provide leadership, guidance, and mentorship to the internal sales team.
• Set clear sales objectives and targets for the team and ensure alignment with company goals.
• Monitor individual and team performance, providing constructive feedback and coaching as needed.
• Foster a collaborative and motivating work environment to maximize team productivity and morale.
• Work with the Team on Commercial Viability Investigations (CVI) and New Product Introduction (PPI)
• Focus on pricing controls and regular pricing reviews
• CRM management and maintenance, ensuring that CRM information is relevant and up to date
• Overall responsibility for ensuring a first-class level of administration and customer service throughout the department
• Focus on departmental objectives and the achievement of KPIs
• Regular communication and support with other departments throughout the business such as Operations, Supply Chain, Technical, Finance and HR

Process & Procedure

• Lead the Digital transition of all commercial processes. From CVI, lead generation, pipeline management through to business and sales analytics.
• Evaluate and improve all process and procedures within the department to ensure they are robust and efficient
• Assess current business systems and software, their utilisation and future requirement
• Estimating and price control (implementing new procedures)
• Constantly analyse processes to improve operational efficiency

People Management

• Help to establish effective programmes to coach, appraise and train sales personnel
• Drive a culture of self-development, nurture, and develop more junior staff

Self-Development

• Maintain a strong customer focus whilst adapting and understanding to the differing requirements of OEM and distributor markets
• Forward thinking with a constant requirement to develop and improve not only the individual but the department, a strong focus on continual improvement is required

PERSON SPECIFICATION

The competencies listed are appropriate to the position and are an illustration of the qualities that the Company requires.

Professional Requirements

• Degree, or similar, in a business-related topic is preferred
• Extensive sales and industry experience, a minimum 5-7 years’ experience in a sales or office environment
• A sound understanding of Microsoft Office software, particularly Excel and Power-Bi
• Language skills would be advantageous

Personal Competencies

• Strong leadership skills with a proven ability to lead and motivate a team
• Excellent oral and written communication skills
• Highly analytical with the ability to interpret and utilise complex sales information
• An excellent problem solver
• Able to operate in a quick-paced and dynamic environment
• A clear and logical thinker who can see the ‘bigger picture’
• The ability to effortlessly integrate into the team and business is essential
• A highly motivated and resilient individual

Benefits

• Competitive salary and benefits package
• Company Pension
• Death in Service
• Employee Assistance Programme including trained Mental Health First Aiders and on demand GP service, for you, partner and children
• Company events to promote well-being, health & safety and numerous charity days
• Eye test vouchers and annual flu jab
• Onsite gym for £2 per month including a weekly HIIT class
• Cycle to Work Scheme
• Enhanced support for maternity and paternity leave
• Recommend a friend scheme
• Christmas Savings Club
• Opportunity for professional growth and development
• A vibrant culture committed to being fully inclusive.

Walker Filtration employs over 300 employees across the globe, serving over 100 countries from our Headquarters in the North East of England, along with competence centres in Australia, the United States and Japan.
As a company, we are committed to sustainable engineering, manufacturing and developing long term careers. We recruit talented, ambitious and driven individuals to be part of Walker Filtration’s growth plans. We firmly believe that people are our greatest asset, and our employees are given the opportunity to progress their own careers and help drive the business forward.