Rollout Lead

Your role

As a Rollout Lead, you’ll lead the end-to-end rollout of Dynamics modules such as Customer Service and Field Service. You’ll develop detailed rollout plans, manage timelines, and coordinate teams, partners, and stakeholders to ensure smooth execution. You’ll be responsible for resources, deliverables, and alignment with the global template, while adapting to local business needs, compliance requirements, and legal regulations.
 
You’ll play a key role in risk management, identifying challenges early and implementing effective mitigation strategies. Close collaboration with external partners and the divisional program team will be essential to ensure successful delivery.
 
Supporting change management and training efforts, you’ll help implement training strategies, oversee the delivery of materials, and encourage user adoption. You’ll collect end-user feedback and use it to drive continuous improvement.
 
On the quality side, you’ll oversee system and user acceptance testing (UAT), ensure issues are logged and resolved efficiently, and validate both data migration and system functionality.
 
Finally, you’ll serve as the central point of communication throughout the rollout. You’ll provide clear status updates to the program team, sponsors, and steering committees, track go-live performance metrics, and conduct post-rollout reviews to capture lessons learned for future deployments.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the rol

Experience

· Strong background of customer center processes
· Analytical, pragmatic and problem-solving approach is key
· Proven track record of managing complex implementation

Educational Requirements
University degree in Business Administration or equivalent experience required

Personality Requirement
For this mission, we need a person, with:
· Strong leadership skills
· Excellent communication skills
· Strong intercultural sensitivity and how to approach people in different cultural environments
· Ability to work independently and to suit the time zones the Stellar project is working within
· Ability to handle multiple tasks and to adhere to strict deadlines
· Structural way of working and managing multiple project plans and activities
· Ability to work in a virtual and global team, at all levels
· Good knowledge of English, other languages are a plus

In return, we offer

· Culture of trust and accountability
· Lifelong learning and career growth
· Innovation powered by people
· Comprehensive compensation and benefits
· Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at Airpower in Wilrijk, Belgium. 

Contact information

 Talent Acquisition Team: Pauline zoete