Team leader Sales

Your role

As Teamleader Sales, you will lead and coach a professional team of Inside Sales Officers while working closely with Business Development Officers (BDOs), who also have a limited share of inside sales activities as part of their role.

You will play a key role in building and preparing the organization for future growth by improving processes, driving efficiency, and strengthening the customer-focused mindset within the team. Your responsibilities include:
• Investigating and implementing systems to better measure workload and sales efficiency for Inside Sales operations.
• Reducing administrative workload through automation so the team can focus more on customer value creation.
• Proposing and implementing a up-to-date KPIs that stimulate the right behaviours and support efficiency improvements.
• Facilitating the transition towards a more customer value–driven approach, with less administrative work and a clear strategy on when to provide human interaction versus automated or self-service solutions via our web portal, based on your analysis of operational data.

You are also responsible for the continuous improvement of the daily operations of the Inside Sales team, consisting of 9 people today, by:
• Maintaining strong customer relationships and ensuring fast, high-quality responses that exceed customer expectations.
• Maximizing customer satisfaction and improving the customer buying experience.
• Identifying customer needs, reading between the lines, and implementing improvements to better address those needs.
• Identify improvement opportunities through solid analysis and understanding of roadblocks, and drive projects that enhance overall team efficiency.

In addition to leading the team, you will remain closely connected to the business through your own allocated regions, handling a limited share of both Inside Sales (ISO) and Business Development (BDO) activities. BDO activities mainly include:
• Identifying growth opportunities by expanding business with existing customers and acquiring new ones.
• Converting leads into long-term partnerships.
• Supporting customer centres in strengthening competitive service offerings.
• Increasing the Edmac ratio by promoting Edmac parts while offering OEM parts as a service.
• Structuring and developing a best-in-class customer experience.
• Defining business potential within your region by customer segment and developing business plans to capture this potential.

To succeed, you will need

• A master’s degree or equivalent experience.
• An enthusiastic, results-driven and pragmatic mindset, ideally with experience in sales or customer support  or a strong commercial mindset and affinity with the compressed air industry.
• An entrepreneurial approach, supported by strong communication skills and openness to different cultures.
• The ability to work under time pressure and consistently meet deadlines.
• An international outlook combined with a proactive and positive attitude.
• A strong sense of ownership, responsibility and initiative.
• Excellent communication and interpersonal skills.
• Strong analytical capabilities, enabling you to assess processes, identify opportunities and drive continuous improvement.
• Fluency in English; additional languages are a strong asset in our international environment.

In addition, your personality will help you excel:

• You are a dynamic professional who embraces challenges and is motivated by achieving ambitious goals.
• You are comfortable facilitating change and working closely with people, while maintaining focus on both customer and company objectives.
• You can analyse team situations objectively, listen to different perspectives, evaluate scenarios thoughtfully and make well-considered decisions. Once a direction is chosen, you confidently lead the way.
• Through your leadership style, you inspire your team to collaborate, continuously improve and perform at a high level across the wider Edmac organization.

In return, we offer

• Competitive salary and performance-based bonuses
• Flexible working hours and the possibility of remote work (after 3 months)
• Comprehensive health, dental, and hospitalization insurance
• Possibility to opt for cafeteria plan (car, bike, phone, multimedia, ..)
• Numerous development opportunities, including training
• An inclusive company culture that values work-life balance
• 30 holidays