Technical Support Specialist / Expert New Technology

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your role
As a Technical Support Specialist / Expert, your mission will be to solve complex technical issues and represent the service division during the development of compressors and compressor components. You will ensure that we understand our customers' needs and provide the necessary equipment and services to support those needs

Key responsibilities

• Offering 3rd line technical support in solving complex problems together with our teams at customer site.
• Continuously improve the product quality by a proactive reporting follow up. This includes analyzing warranty reports, failure reports and the behavior of our connected equipment. You are the driving force in the technical committee meetings (TCM) and participate in the product quality meetings (PQM) 
• Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM and PCM) Develop and provide technical training, troubleshooting guidelines, video instructions, … in line with our divisional strategy. 
• Collaboration with all stakeholders (cross-departmental and cross-divisional).

You will report to the Technical Support Manager.

To succeed
At Atlas Copco, our slogan for various positions is "hire for attitude & train for skill". We train you for these positions through on-the-job-training. Do you only partly meet the profile as outlined below? No problem! We still encourage you to apply and take this opportunity. Who knows, on-the-job-training may be available for you for this position.  
 

• Bachelor’s or Master’s degree in engineering, or equivalent experience.
• A strong technical affinity is essential.
• Familiarity with communication protocols such as Modbus, CAN, and Ethernet.
• Experience with compressor unit controllers, frequency converters, compressed air installations, etc., is considered a strong plus.
• Software skills: Proficiency in MS Office, SharePoint, etc.
• Fluency in English, both spoken and written, is required for collaboration in multinational teams. An additional language is considered a plus.
• Tech-savvy with a strong interest in software, electronics, and IoT.
• Willing to travel for short trips abroad when required.
   

In Return
You will work in an enthusiastic team where team spirit and mutual respect come first. You will be welcomed in an international and diverse environment with specialists from different disciplines. There is an onboarding program which includes a personal godmother/godfather. You will be encouraged to create your own path within Atlas Copco and get access to our online internal job market with all opportunities worldwide within the Atlas Copco Group. We offer an interesting salary with fringe benefits, including hospitalization insurance, group insurance, paid holidays and a cafeteria plan for car and bike leasing

 
Additional information
Although this vacancy is posted in the national job market, we foresee a local+ contract for international candidates for this position.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.