Customer Relations Representative - Service

Short Description

A service admin’s duties include providing dedicated support for the service operations organization through assistance with fulfilling customer orders for field service, contracts, special projects, and data driven services . Timely processing of received orders, preparation of quotations and maintenance of accurate data in SAP.

Your day-to-day

• SLA Tracking and Processing- includes documentation and implementation of KPIs.
• Timely processing of received orders, invoicing of fulfilled orders, preparation of quotations and maintenance of accurate data in SAP.
• Troubleshoot and resolve customer complaints and issues efficiently ensuring a high-level of customer satisfaction.
• Follow up on POs (parts ordered for service or repairs) 
• Follow up on unpaid invoices. Missing FSRs/not signed FSRs. 
• Managing/ Correcting any issues related to reported hours in FSM/ SAP
• Consuming parts for repairs
• Communicate with customers to ensure their issues are resolved and that they are satisfied.
• Analysis of monthly and annual figures including trends and customer base structure.
• Master data management and safety stock levels maintenance based on trends of parts movements.
• Creating metrics for reporting regarding trends and customer structure.
• Maintain records and contact Logistics for any discrepancy regarding shipments.
• Customer account creation, 
• PN creation

Your skills and experience

• High school diploma; Bachelor’s degree in business, communications or a related field.
• 2+ years’ experience with direct customer contact
• Experience in customer service or after-sales support
• Experience in a manufacturing environment
• Familiarity with SAP or equivalent ERP systems.
• Proficiency in Microsoft Office applications.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Wixom or Auburn Hills, Michigan offices.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.