Tightening Optimisation Engineer

Your role

As Tightening Optimisation Engineer, you will support Atlas Copco tooling and associated software/IT solutions for our customers.

You will work across our Motor Vehicle Industry (MVI); General Industry (GI) and Service (SCE) teams and will cover all ACTA (tooling) technologies (legacy, current and new model launches).

This position works alongside the software and technical support engineers and reports directly to the Software Service and Technical Support Manager.

To be successful in this role, you will require strong communication and analytical skills and have excellent product knowledge of Atlas Copco tooling solutions.

You will be a highly skilled and motivated individual and be able to provide detailed technical analysis of the installed solutions. We expect the capability to assess the customer install base and highlight efficiencies and optimisation in production as a core responsibility.

The ability to support legacy as well as current and future products is key to being successful in the role, and a strong understanding of the tightening process plays a vital part in this process.

You will be responsible for the delivery of Tightening Consultation directly with Atlas Copco key customers backed by ALTURE ® data and autonomously deliver improvement proposals to customers.

To succeed, you will need

Roles and responsibilities
-  Manage and take responsibility of Atlas Copco’s ALTURE ® data and consultation process.
-  Escalate technical support cases to appropriate groups to enable fast and satisfactory resolution.
-  Supporting internal teams and customers as technical support issues arise
-  Assist with and deliver competence development and technical product training within the business.
-  Assist with and deliver customer technical training where required.
-  Ongoing remote or onsite support
-  Provide tightening service expertise to internal teams and external customers.
-  Support with equipment reconfiguration and modification
-  Identify potential business opportunities through support requests and other means and escalate to the service sales team or others to take appropriate action.
-  Testing and validation of technical resolutions both remotely and on customer sites
-  Work with Service and Product sales teams to support sustainable business growth

The successful applicant must have a full UK driving licence.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This is a UK based Hybrid role commutable to our Wolverhampton office. 

Contact information

 Talent Acquisition Team: April Harbour