Regional Service Manager (f/m)

Location: South-West Poland, Wrocław and surroundings, remote work
Employment Type: Full-time,

Your Role 

As a Regional Service Manager, you will lead and develop the service operations within your region to ensure customer satisfaction and business growth.

Your responsibilities will include:

•    Managing and supporting a team of service engineers to deliver high-quality service to our customers
•    Driving operational efficiency and ensuring compliance with company standards and safety regulations
•    Developing and implementing strategies to improve service performance and customer experience
•    Ensuring the necessary competence level in the team by supporting professional development of employees through regular feedback, on the job coaching, recommended training 
•    Monitoring key performance indicators (KPIs) and taking corrective actions when needed.
•    Collaborating with other departments to ensure seamless service delivery and customer support.
•    Managing resources, and reporting on regional service performance.

To Succeed You Will Need
Background & Experience:
•    Proven experience in service management or a similar leadership role within an industrial or technical environment.
•    Strong understanding of service operations, customer support, and technical processes.
•    Experience in managing teams and driving performance improvements.

Skills:

•    Excellent leadership and people management skills.
•    Strong communication and interpersonal abilities.
•    Analytical mindset with the ability to interpret data and make informed decisions.
•    Proficiency in Polish (spoken and written); English language skills at advanced level.
•    Ability to work independently and handle multiple priorities in a fast-paced environment.

In return we offer you:

•    Competitive remuneration package (base salary plus annual bonus) 
•    Benefits (private medical care, life insurance, business travel insurance, Social Fund)
•    Working tools like company car (also for private use), laptop, mobile phone
•    A culture known for respectful interaction, ethical behavior and integrity
•    Plenty of opportunities to grow and develop
•    Potential to see your ideas realized and to make an impact

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.