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Your role

Mission: 

The mission of the position is to conduct day to day after sales service requests to achieve the highest utilization of the service resources and highest possible levels of customer satisfaction, which in turn shall lead to sustainable profitable growth.

Job description

Implementation of service strategy to achieve customer satisfaction

- Effectively plan the resources according to the service request and engineer's competence.

- To use the “failure reporting” system to feedback quality issues to the product Company.

- Warranty parts claim and follow up.

- Provide necessary technical support towards to the customers to minimize equipment downtime.

- To update related information in SAP/MAM/SPM etc.

Co-ordination with sales, and technical team

- To coordinate with sales team to provide efficient after sales service to customers.

- To give service engineer feedback on product’s quality, and technical skill / method to resolve the complicated problem via collaboration with technical team, and use related system.

- Has the responsibility to contribute to the sustainable operations for parts and service and also to have a good structure in the areas of quality, safety and environment issues.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Experience requirements

- 3 years above experience of aftermarket operations

Educational requirements

- Bachelor or above degree, major in machinery or automation technology

Other Requirements

- Willing to travel

Knowledge

• Basic English in speaking and reading.
• Must be proficient in Microsoft Office, including Word , Excel and PowerPoint. 
• Proficiency in Lotus Notes software applications is a plus.

Personality requirements

• Customer orientation
• Continuously improvement mindset
• Good communication skills
• Good team spirit
• Results focus

In return, we offer

• A friendly, family-like atmosphere.
• Plenty of opportunities to grow and develop.
• A culture known for respectful interaction, ethical behavior and integrity. Potential to see your ideas realized and to make an impact.
• New challenges and new things to learn every day.
• Access to global job opportunities, as part of the Atlas Copco Group.

Job location

Wuxi

Contact information

 Talent Acquisition Team: Feng Qing Zhou