Service Planner

Your role

Your role as Service Planner involves taking responsibility for planning the day-to-day work schedules of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner. 

You will:

• Effectively manage the use of the SAP planning systems.
• Set the Engineers work schedules so as to maximise efficiency and minimise non utilised hours.  
• Ensure orders are correctly allocated and released to the engineer prior to the site visit date. 
• Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
• Take an active part in the promotion of service contracts.  
• Maintain all orders within SAP, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital
• Sales managers and internal departments to expedite customer requests.
• Regularly liaise with the Planning Team Leader, Service Manager, Field Service Engineer Team Leader in order to highlight and resolve any operational/planning problems in an effective and efficient manner.
• Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
• Other Ad-Hoc Duties as Required. 

To succeed, you will need

The following requirements are essential:

• Experience of working in business administration.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience desirable.
• Good knowledge of Microsoft Office applications.
• Fluent in English.

The following requirements are desirable: 

• Experience working with a sales-led organisation.
• Knowledge of the compressed air industry.
• Basic product knowledge, with a particular relevance on Atlas Copco group air compressors.
• Aspirational to progress and grow within the organisation.
• Experience of working with SAP, however training will be provided.
• Experience of working within a service environment.

In return, we offer

• A supportive working environment, with a collaborative team.
• Training from day one, with at least 40 hours of training offered a year.
• An excellent benefits package — including a desirable pension scheme.
• A satisfying career — we are passionate about the development & progression of our employees and have high targets and objectives regarding equal opportunities and the promotion of females within our business.
• With us, you have the authority to act and many opportunities to create lasting results.

Job location

This role will be based at our office in Thirsk.

Successful applicant must have the right to live and work in the UK.

Contact information

 Talent Acquisition Team: Charmaine Vassie