IT Support Analyst

IT Support Analyst

As a IT Support Analyst,

You will

• Device Management: Responsible for all IT assets in SNow.
• Incident and Request Fulfilment: Expected to resolve complex escalations within the SLA.
• User Access & Identity: Manage user account in AD, AZure.
• Infrastructure Coordination: Support onsite IT infrastructure.
• IT Hygiene & Reporting: Responsible for carrying out hygiene actions and maintaining an accurate and auditable asset register and CMDB record for the site.
• Compliance & Security: Ensure all activity complies with company standards for IT security.
• Knowledge & Documentation: Follow SOPs, and localized IT standards, ensuring materials are clear, current, and accessible.
• Project Involvement: Support new system implementations, acquisitions, and office relocations.
• Travel and On-call: Must be willing and able to travel to China sites on short notice for critical issues or deployments.
• Training and Development: Expected to Develop and train end users and other supporters where necessary

IT Security and compliance:

• Ensure the client environment is operated securely by following
• Ensure that all users are following the agreed “Use Policy”.
• Inform IT security officer and Head of IT if there are any security breaches.
• All local IT support is provided in accordance with the Atlas Copco policies and the SOPs.

All local IT support is provided in accordance with the Atlas Copco policies and the SOPs agreed for VTBA users, systems and applications. 

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• 2+ years’ experience in a second-line IT support or desktop support role.
• Proven experience supporting OS, MS.
• Proficiency in using ITSM platforms (preferably ServiceNow).
• Experience with Microsoft Intune, SCCM, and Autopilot for managing and deploying devices.
• Strong understanding of ITIL-based practices.
• Basic understanding of networking principles.
• Familiarity with Active Directory and Azure AD concepts.  
• SAP system peripherals support (specialist on ZT230 and scanners).
• Excellent communication skills – written and verbal (English).

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Zibo, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Sissi Zhong