Quality Engineer

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Warranty Management 

• Ensure timely and accurate response on customer service requisitions, employee workload tracking, service plan completion, quotation and customer follow-up.
• Cooperate with the service team to achieve service planning and maintenance goals.    
• Make decisions that are consistent with customer focus leadership, integrity, quality, urgency, and teamwork.
• Arrange practical equipment, service and product training.
• Effectively handle customer complaint requests, including receiving classification, investigating root causes, coordinating resolution and following up feedback, providing consultation answers, drive internal corrective actions and preventive actions.
• Review service report from service engineer and summary and issue 8D or R&C report and report to customer.
• Attend client presentations and meetings as required during the negotiation process.
• Organize TCM meetings regularly, collect customer feedback and give it to the engineering department to promote product improvement and obtain new sales opportunities.
• Organize PQM meeting regularly and report service result to team.

Develop new sales and paid maintenance Management

• Proactively visit customers and dealers to improve after-sales service quality and customer experience.
• Expand the scope of existing customer service activities by upgrading customers from basic troubleshooting support to fully customized field service offerings and other service plans and passing equipment demand leads to sales.
• Plan the product maintenance strategy, make onsite and in factory service and sale the spare parts to customer.
• Review maintenance report from service engineer and Issue the service report.

Other 

• Assist engineering department to participate in new product development.
• Assist quality department to promote product quality control.
• Make sure the service order closed timely.
• Drive quality issues close loop management.
• Other work assigned by Quality Manager.

Education Requirement 

• The job demands a high level of service offering, problem solving and technical skills.
• More than 10 years of service management experience.
• Background in vacuum industry or relevant market experience
• More than 10 years working experience in Quality, service or engineering.
• Extensive commercial and technical experience, respected within and outside VTBA
• Business and financial acumen.
• Strategic and conceptual capabilities to lead and develop regional operations.
• Strong entrepreneurial and leadership skills

Excellent oral and written communication skills in both Chinese and English.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.