On-Site Service Engineer-E1

Your role

Your mission is to maximize the customer satisfaction on service quality and capability with providing professional onsite service and consultancy while promote service products to generate service NIS.

您的使命是通过提供专业的现场服务和咨询，最大限度地提高客户对服务质量和能力的满意度，同时推广服务产品，创造服务销售收入。

Major Responsibilities

Duties and responsibilities include, but are not limited to:

• Work independently for service contract work of Atlas Copco products
• Clearly understand service contract scope and KPI
• Continuous learning to upgrade self-competence according to business strategy and requirement.
• Pass the annual competence certification.
• Strong implementation based on service contract requirement.
• KPI data collection and understanding.
• Finish service documents according as Atlas Copco or customer’s standard
• Onsite workshop management and lean suggestion implementation
• Implement the ISO internal or external audit requirement.
• Keep good communication with customer.
• Collect customer request and feedback to sales or manager.
• Provide Atlas Copco basic tool operation training to customer.
• Quality issue claim and follow up to close.
• Raise red flags when there is business and technical risks.
• Be responsible for service tools / equipment management registered in own name.
• Follow strictly on Safety, Healthy, Environment, Data security policy of Customer.
• Follow The Way We Do Things & Code of Conduct 
• Strictly follow the safety procedures and work instructions, be directly responsible for personal safety in workplace. Correctly wear Personal Protective Equipment. Actively participate safety training, self-learning and other activities. Report safety risks to prevent accident. 
• Be ready to take up other tasks as assigned.

任务职责包括但不限于:

• 独立完成阿特拉斯·科普柯服务合同要求的服务工作
• 清楚了解服务合同的范围和KPI
• 根据业务战略和要求，不断学习提升自身能力
• 通过年度能力认证
• 基于服务合同需求的强力执行
• 客户现场相关KPI数据收集及理解
• 根据阿特拉斯·科普柯或客户标准完成服务文件
• 现场车间管理及精益建议执行（维修站管理和精益方案的执行）
• 执行ISO内部或外部审核要求
• 与客户保持良好的沟通
• 收集客户的需求和反馈给销售或经理
• 为客户提供阿特拉斯·科普柯基本的工具操作培训
• 质量问题上报、跟进及关闭
• 当存在商业和技术风险时，发出警告信号
• 负责管理登记于自己名下的服务用工具/设备
• 严格遵守客户的安全、健康、环境和数据安全政策
• 遵守<我们做事的方法>和<行为准则>
• 严格遵守安全规程和作业指导书，对工作场所的人身安全直接负责；正确穿戴个人防护用品；积极参加安全培训、自学等活动；报告安全隐患，防止事故发生
• 做好准备接受分配的其他任务

To succeed, you will need

Education & Experience

• Graduate from technical school or above, prefer major in Mechanical, Electrical Engineering, Automation, Software
• At least 1 years’ experience in aftermarket service of industry product

Knowledge & Skills

• Mechanical, electronic and electrical knowledge
• PLC, Fieldbus and Ethernet knowledge are considered as the advantages.
• Good PC and MS office skills
• Good communication skills
• Basic English knowledge

Personality & Behavior Traits

• Customer oriented
• Result-oriented
• Self-motivation and independence
• Active growth mindset
• Collaboration
• Quick learner
• Urgency awareness

教育和经验要求：

• 中专或技校以上学历，机械、电气、自动化、软件专业优先
• 1年以上工业产品售后服务经验

知识技能：

• 机械、电子、电气知识
• 有PLC、现场总线和以太网知识的优先考虑
• 熟练使用计算机和办公软件
• 良好的沟通能力
• 基本的英语知识

性格和行为特质：

• 以客户为中心
• 结果导向
• 自我激励和独立
• 积极成长性思维
• 团队合作
• 快速学习者
• 紧急意识

In return, we offer

Job location

Beijing

Contact information

 Talent Acquisition Team: Shaun Hao