Customer Care Team Leader-Data Processing

Functional area:  Customer Service
Country:  China
City:  shanghai
Company name:  Edwards Technologies Trading (Shanghai)
Date of posting:  Jun 25, 2025

Your future job

 

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

 

Your Role

  • Data Management & Process Optimization
    • Data Access Control: follow AC group security protocols and data access policies to safeguard sensitive trading information for different BUs (e.g., customer privacy, transaction records, price, etc.).  
    • Data Integration: Oversee internal and external data sources (e.g., orders, inventory, logistics, customer data) and establish standardized data collection processes.  
    • Data Cleaning & Validation: Ensure data quality by eliminating missing, duplicate, or errors; implement data validation rules.  
    • System Operations: Maintain and process core data in systems (including but not limited to: input and modify customer data/orders/ invoices/debit & credit notes, etc.) and monitor data accuracy.
  • Analysis & Business Support
    • Reporting: Deliver customized analytical reports (e.g., OOH, inventory, Revenue & deliveries, sales record) to business lines and functional teams.  
    • Data Visualization: Create dashboards (e.g., Power BI, Tableau) to display key performance indicators (KPIs).  
    • Cross-functional Collaboration: Partner with IT, operations, and marketing teams to address data needs (e.g., predictive modeling, customer behavior analysis).  
  • Process improvement & automation
      • Process & methodology Evaluation: Assess and implement right tools and process to enhance efficiency, and continuously identify NVA (non value added) process and eliminate waste.  
      • Process Automation: Optimize workflows using tools (e.g., Python, ETL Extract-Transform-Load tools) to minimize manual intervention.  
      • Explore AI/machine learning applications (demand forecasting etc.).  
      • Contribute to digital transformation initiatives.
  • Team Leadership & Development
      • Team Management: Lead data teams (e.g., CVC or data processing clerk, analysts), delegate tasks, and oversee execution.  
      • Skill Development: Organize training on tools (e.g., Python) and develop skills for team members.  
      • Standardization: Document SOPs (Standard Operating Procedures) and data governance policies.  

 
To succeed, you will need  

  • Bachelor degree, with major in Computer software, data management, Mathematics or Statistics & equivalent 
  • Fluent English skill both in writen & oral, hands on knowledge of computer software.
  • Minimum 5 years experience in customer service management or supply chain field, 2 years managment or team leader experience preferred
  • Technical Expertise: Proficiency in Excel, Python/R, ETL tools, and database architecture.
  • Strong communication, relationship management and conflict resolution skill
  • Strong analytical, problem solving  and presentation skills
  • Industry or trading Knowledge: Familiarity with trade operations (e.g., supply chain, import/export). 
  • Strong leadership and good people management skills
  • Work under pressure, willing to adapt the challenges and changes and to make innovation & revolution

 

In return, we offer you

Personal Development

City
shanghai


Recruiter
summer.hu@edwardsvacuum.com


Hiring Manager
Bill Dong Liu

 

Last Day to Apply

 

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