Field Service Team Leader

Your role

As a Field Service Team Leader , your mission is to [briefly describe the main mission]. You will report to [Service Manager].

You will

• Work to Edwards and legislative standards to ensure the safety of people, process, equipment and environment for all field and onsite engineers within the territory.
• Ensure contractual commitments are completed.
• Support Field Engineers ensuring appropriate standards of service are provided.
• Schedule work, allocate & develop appropriate skill level, ensure appropriation of labor and materials required to economically perform the job.
• Ensures latest SIB (engineering change), product training and safety bulletins are communicated and completed.
• Interface with customers at all appropriate levels and facilitate product enquiries and technical advice to customer’s engineers.
• Report events and actions to the Customer Support & Superior Service manager , China, and KAM Managers, in a manner that enables analysis of information to be carried out in support of improving the understanding of Edwards’s equipment/systems reliability and cost of ownership.
• Manage budget and expenditures, ensures correct allocation of labor and material costs.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• BS degree level in electro/mechanical discipline.
• Minimum of 5 years direct experience in Semi SDL industrial service environment dealing directly with customers.
• Minimum 2 years’ experience supervising skilled personnel
• Good PC skills that enable equipment and service management systems to be interrogated and updated, and to produce concise reports.
• Ability to write work instructions (operation and maintenance) and other procedures. For highrisk activities will seek approval by competent person.
• Broad range of electrical/electronic/mechanical skills

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Option 1: On-Site
This role requires you to work on-site at our office in shenzhen. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Summer Danfeng Hu