Responsable de service France- Service Manager France (H/F/X)
Your role
The Service Manager role requires customer engagement skills and commercial acumen, and the ability to network across many groups in Customer Centers, Product Companies and Divisions.
The primary purpose of the job is to manage all after-sales technical activities on customer sites, and to develop the capabilities of the individuals and teams delivering those services to increase profitability and market share of, and customer satisfaction with, those activities, while also developing the teams and supporting the needs of other functions to implement Customer Center and Divisional strategies.
As the activities of our employees working on customer sites are only part of our total after-sales service offerings, the secondary purpose is to work with the functions/teams delivering the other elements of the offerings (including, but not limited to, STCs, Service Supply Chain and Product Company Technical Support) to ensure seamless delivery and overall customer satisfaction with our total after-sales service package.
There is a specific responsibility with this position to be a role model for the SHE and Quality philosophies and policies of the Vacuum Technique Business Area (VTBA), because the nature of the activities of our customers can create higher than average SHE risks for our employees, and because SHE and Quality excursions can create very significant financial and reputational impacts for both VTBA and our customers.
To succeed, you will need
- University degree in a relevant field or experience.
- At least 7 years of experience.
- Ability to lead teams and manage change in processes.
- Strong relationship skills.
- Ability to influence the senior management
- Experience in employee development and managing employee relations.
- Knowledge of ISO9000, ISO14000
- Excellent communication skills
- Experience in dealing with customers
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
On-Site
This role requires you to work on-site at our office in Villard Bonnot , France. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team Roberta Bracey
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.