Rental Desk Supervisor - North and East Europe

Reports to: Operations Manager, Specialty Rental – North-East Europe
Manages: Rental Desk Administrators
Location: One of the Rental depots in North and East Europe (Sweden, Finland, Poland or Romania)
Travel: Regular regional travel, occasional visits to the Rental Europe Headquarters

Position Purpose
The Rental Desk Supervisor is responsible for managing, controlling, and continuously optimizing the end-to-end rental process across the North and East Europe subregion. This role plays a key part in ensuring operational excellence, profitability, and customer satisfaction through effective performance monitoring, KPI analysis, and process improvement initiatives.
Reporting directly to the Regional Operations Manager Specialty Rental, the Rental Desk Supervisor is a core member of the regional logistics organization. The role leads the regional Rental Desk team and actively supports the implementation of Atlas Copco Specialty Rental’s growth strategy.
The mission of the role is to drive sustainable growth of the rental business by balancing operational efficiency, customer satisfaction, and financial performance together with the team.

Key Responsibilities
•    Personnel responsible for the entire regional Rental Desk organization, including people development, performance management, and motivation
•    Full responsibility for the complete rental order lifecycle, from quotation and order entry through to equipment return and contract closure (incl local RD work)
•    Monitor, analyze, and track Key Performance Indicators (KPIs) to ensure target achievement, profitability, and continuous process improvement
•    Close cooperation with the Sales organization to manage and oversee the active sales pipeline and ensure optimal order intake
•    Ensure all rental orders are executed on time, within scope, and in line with customer requirements
•    Lead and facilitate regular team meetings to review current projects, priorities, and performance
•    Act as an escalation point for customer inquiries and complaints, ensuring high levels of customer satisfaction
•    Oversee and manage rental fleet availability, utilization, and operational readiness together with other functions in the region
•    Continuously analyze and improve internal rental desk and logistics processes to increase efficiency and service quality
•    Monitor and follow up on open invoices and outstanding receivables

Required Qualifications
Education
•    Completed commercial or technical education, preferably with experience in industrial services, logistics, or a comparable environment

Professional Experience & Skills
•    Several years of experience in a similar role, ideally within the rental business, logistics, or industrial services sector
•    Proven leadership experience with the ability to motivate, develop, and lead teams successfully
•    Strong analytical mindset with hands-on experience in KPI-driven performance management
•    Confident user of MS Office applications; experience with ERP systems is highly desirable
•    Good English skills (spoken and written), local language a merit

Personal Competencies
•    Excellent communication and organizational skills with a strong customer-oriented mindset
•    High level of initiative, accountability, and autonomy
•    Strong adaptability and flexibility in a fast-changing, dynamic environment
•    Outstanding analytical capabilities combined with a structured and professional working style
•    Strong sense of ownership and responsibility for team results and performance
•    Willingness to travel within the region for team meetings and business coordination, as well as occasional trips to the European headquarters

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